Customer Support Policy

This support policy applies to all customers of Gansu Xinyidai Network Technology Co., Ltd.

We are committed to providing reliable assistance throughout your shopping experience.

If you have questions regarding products, orders, shipping, returns, payments, or general store information, please refer to the guidance below.

⏱ Availability

Monday – Friday

Average response time: 24–48 business hours

Email: service@valethique.com

Response times may vary during peak periods.

⚠️ Store Disclaimer

This website is operated by Gansu Xinyidai Network Technology Co., Ltd. as an independent online retailer.

All order-related, payment-related, and service-related inquiries are handled through the designated customer support system.